Appointments

We currently offer appointments that can be booked on the day. We also offer pre-booked appointments that can be booked up to 3 weeks in advance.

To request an appointment:

phone us on 0116 3192203, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

Urgent appointments are available for medical emergencies only. (Urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms)

Nursing Team Appointments

Our Nursing Team based in our practice treat patients for a wide range of common conditions and undertake a variety of procedures. Appointments can be booked up to four weeks in advance.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone (we are unable to provide an exact time for telephone appointments)
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling an appointment

Tell us straightaway if you need to cancel your appointment. Appointments can be cancelled using the NHS App, or by calling the surgery and selecting the option to leave a message.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if you need an interpreter
if you have any other access or communication needs

Chaperones

All patients and clinicians are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your Clinician.

Home visits

Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 10.30am if at all possible.

Whenever possible we prefer to see you at the Surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements. Requests for visits after 11am will be triaged by the Duty Doctor.

Help us to help you

Tell us straightaway if you need to cancel your appointment. Appointments can be cancelled using the NHS App, or by calling the surgery and selecting the option to leave a message.
Be on time for your appointment
Allow enough time for the practice to generate your repeat prescriptions
Ring for test results between 10.00am and 1.00pm each weekday