COVID- 19 Information
Change to our Normal Processes
If you need to contact the practice for any reason, please do not attend the practice in the first instance. Instead, call us and your symptoms will be triaged. If an appointment is required, this will then either be made for you or you will receive a telephone call from a clinician.
Prescriptions will be sent electronically to your nominated pharmacy or will be collected by your local pharmacy.
Our priority is to protect our patients and staff and we thank you for your understanding and patience in this matter.
Northfield Medical Centre requests that all patients attending for appointments wear face coverings.
Exemptions - people who do not have to wear a face covering
The requirement to wear a face covering does not apply to:
- a child under the age of 11
- passengers in an allocated cabin, berth or other similar accommodation, when they are alone or with members of their household or support bubble
- passengers who remain in their private vehicle while on board public transport, for example on a car ferry
- an employee of the transport operator, when they are acting in the course of their employment
- any other person providing services to the transport operator, under arrangements made with the transport operator, who is providing those services
- a constable or police community support officer acting in the course of their duty
- an emergency responder such as a paramedic or fire officer acting in the course of their duty
- an official, for example a border force officer, acting in the course of their duties
You also do not need to wear a face covering if you have a good reason not to. This includes:
- if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
- if putting on, wearing or removing a face covering would cause you severe distress
- if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
- if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
- if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
- if you need to eat, drink, or take medication you can remove your face covering
- if you are asked to remove your face covering by a police officer or other official, for example to check your railcard
The current government guidance on exemption suggests there is no requirement for evidence of exemption therefore it is sufficient for an individual to self-declare this. The GP is not in a position to provide individual risk assessments or letters for patients who feel they meet the criteria to be exempt.
To assist in your self-declaration you can follow the link and print off an applicable card to carry. https://www.keepsafe.org.uk/posters
Or you can buy one for £0.55p from the Hidden Disabilities website: https://hiddendisabilitiesstore.com/hidden-disabilities-face-covering.html
Please click here for more information regarding COVID-19 research.
Where to go when in need of support during the COVID-19 pandemic
Highest Clinical Risk Group (For shielded patient in above highest clinical risk group)
- All patients at highest clinical risk who are shielding are asked to register to the Government Support This service provides access to food and medications whilst at home if needed.
- To access this, patients must be flagged as highest clinical risk by the central process, their GP or a hospital specialist.
- You can call the Government’s dedicated helpline on 0800 0288327.
Anyone in need (including those in the highest clinical risk group)
NHS Volunteer Responders:
You can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at www.goodsamapp.org/NHSreferral or on 0808 196 3382.
Volunteers can provide:
(1) Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice);
(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;
(3) Patient Transport – transport to take patients home who are medically fit for discharge
Blaby Council Community Hub
- A dedicated webpage for people with online form for people to register themselves or a relative for help or to volunteer their time. If you want to volunteer or know any isolated individuals, visit http://www.blaby.gov.uk/community-hub to complete the form.
- A Helpline will be available which is 0116 275 0555 – anyone can ring this if they are vulnerable and have no other support or if they know of someone who needs help
- Practical support such as urgent food supplies, collection of medication and checking on/calling vulnerable people
- Signposting and connecting people to others in the district and ideas for ways to keep well during this difficult time, such as exercising at home and keeping connected
- A place for those who want to volunteer or help
- This service will prioritise those people who have no one else to help and who are the most vulnerable, for example over the age of 70, have an underlying health condition, families struggling to cope and those people who have received a letter from NHS England stating they are in a priority group.
Mental Health and Wellbeing
Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic
Employment and Financial Support
The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus
Please contact our reception team if you would like a referral to our social prescriber who can help you to access support that is available to you.
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.